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Choosing the Right Medical Alert System

Key Considerations for Choosing an Emergency Response Button for You and Your Loved Ones

Medical Alert Button

When selecting a medical alert system, the options available can be overwhelming. Whether you're looking for peace of mind for yourself or a loved one, it's important to carefully assess which provider and system best suit your needs. Here’s a breakdown of what to consider when making this crucial decision:

Indoor vs. Outdoor Coverage: What’s Right for You?

One of the first factors to consider is whether you need a system that works solely within the home or one that offers greater flexibility and coverage outside. Traditional medical alert systems tend to be more affordable but are usually limited to a specific range. These systems often rely on a communicator box, and while they function well inside the home, their range may be hindered by walls or other barriers when used outdoors.

For broader coverage, GPS-enabled systems are a more recent advancement. These systems provide a range similar to that of a cell phone, meaning they work both inside the house and outside—whether you're in the yard, at the grocery store, or even at a cabin. GPS systems can also be ideal for individuals with a tendency to wander, as the call center can track their location without requiring them to press a button. Additionally, these units often have built-in speaker and microphone capabilities directly in the button, making communication seamless in case of emergency.

Fall Detection: An Essential Feature

For many people, an invaluable feature to consider is fall detection. This service typically comes at a slightly higher monthly cost but can be a lifesaver in situations where the user may be unable to press the alert button. Fall detection works by sensing a sudden downward motion (such as a fall) and automatically triggering an alert to the monitoring center. This feature is particularly beneficial for individuals at high risk of falls, such as older adults or those with certain medical conditions.

What's Best for You?

Call Centers vs. Direct 911 Access

When an alert is triggered, some systems will directly contact emergency services like 911, while others use a call center as an intermediary. Most systems with call centers follow a similar process: when an alert is activated, the call center will first attempt to contact emergency contacts listed in the system’s files. If no one can be reached or the situation is more urgent, the call center will then dispatch emergency responders.

An important aspect of call center services is that they remain connected to the user until help arrives, ensuring continuous support. In addition, if you have a lockbox to secure an entry key, the call center can provide emergency responders with the code to access the home.

Call Center Operators

Key Factors to Consider Before Choosing a Medical Alert System

Beyond basic features, there are several other considerations to keep in mind when comparing different providers:

  • Customer Service: Was your experience with the sales department positive? Were they informative and patient in answering your questions?
  • Equipment Fees and Activation Costs: Are there any upfront fees for equipment or activation?
  • Contract Requirements: Does the service require you to sign a contract for a specific period of time, or is it offered on a month-to-month basis?
  • Billing Options: Can you choose monthly billing, or is there a need for automatic credit card or bank withdrawals?
  • Cancellation Policies: Can you cancel the service at any time, or are there penalties for early cancellation?
  • Regular System Testing: Does the system automatically test itself to ensure functionality?
  • Battery Life and Replacement: How long do the batteries last? Is there an indicator for low battery? Are replacements easy to obtain?
  • Water Resistance: Is the button water/showerproof for added durability?
  • Second Button for Couples: If more than one person in the household needs a system, what is the cost for a second button?
  • Call Center Staffing: Does the call center use in-house employees, or is the service outsourced?

 

Choosing the right medical alert system requires careful thought and planning. It’s important to balance cost, features, and coverage to ensure the system fits the needs of both the individual and their family. By considering factors such as coverage area, fall detection, customer service, and system reliability, you can make an informed decision that provides peace of mind and safety for you or your loved one.

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